Shipping & Returns

Shipping

We ship worldwide.  Orders are processed and shipped within one week excluding weekends and national holidays. All orders are sent by post,via Finnish mail: 1st class priority airmail.
 
Usually order is sent as a letter – not as a package - and it doesn’t have any number from which you could follow the order. To send a letter is much cheaper for you – although a little more insecure. Onni ja Ilona makes sure that order is posted. Onni ja Ilona is not responsible if the letter is lost in transit.
 
If order is very large (heavy) you’ll have to contact us for further information.
 
Finnish mail is very fast and reputable; most European countries are reached within 2-7 working days, but some countries may take all the way up to three weeks.
US, Japan and Asia are normally reached within 5-10 working days, all the way up to three weeks.
 
Occasions such as Christmas and summer holiday season may add some extra delays. Please do not hesitate to contact us should anything puzzle your mind, or please contact your local post office for any advice on seasonal delays.  
Onni ja Ilona is not responsible for any added custom duties. Please check from your local office for possible import taxes, which may be applicable outside EU countries.

Returns

Should there be any problems, please contact us: info@onnijailona.fi. All products are subject to 14 days customer satisfaction guarantee.
 
Damaged items
 
Onni ja Ilona values excellent and safe packaging. Should such event occur that your purchase arrives damaged, please contact your post office and ask how you should file a claim. Also contact Onni ja Ilona for possible product replacement.